Privacy Policy - Star Battery House

Star Battery House and its affiliates respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal and non-personal information when you use our website and services. By visiting or using our website (the “Site”) or otherwise providing us with your information, you agree to the practices described in this policy.

“Personal Information” refers to any information that can be used to identify you, such as your name, address, telephone number, date of birth, email address, vehicle details, etc. “Non-Personal Information” means data that cannot personally identify you (for example, aggregated usage data, IP address in anonymised form, browser type, etc.). Please read this policy carefully. If you do not agree with any part of this policy, you should not use our Site or services.

Information We Collect

Personal Information

Star Battery House collects Personal Information only when it is relevant and necessary to provide our services. For example:

• Purchase or Register or Book a Service: We may collect your name, address, telephone number, email address, vehicle details, and other necessary information.
• Contact Customer Support: We may collect your name, contact details, and communication content.
• Participate in Promotions or Surveys: We may collect your contact information and preferences or feedback.
• Subscribe to Newsletters or Mailing Lists: We may collect your name and email address.
• Apply for a Job: We may collect your resume details, employment history, and contact information.
• Submit Feedback or Upload Content: We may collect any personal information included in your reviews or comments.

You are not required to provide Personal Information when simply browsing the Site, but some features may be unavailable without it.

Non-Personal Information

We may automatically collect non-personal or aggregated data, such as:

• Device and usage data (IP in anonymised form, browser type, OS, referring URL)
• Website interaction data (pages viewed, session time, clickstream data)
• Location data (general IP-based or precise GPS with permission)
• Cookies and similar technologies (see below)

Collected Information Use and Sharing

Data Use

We use your Personal Information to fulfil service requests, communicate with you, personalise experiences, and ensure security. Non-Personal Information is used for analytics and improving services.

Data Sharing

• Service Providers and Partners: Trusted third parties (e.g., payment processors, hosting, analytics).
• Affiliated Companies: Within our corporate group for operations.
• Advertisers and Sponsors: Only anonymised aggregate data, never your Personal Information.
• Legal and Security: When required by law or to protect rights, safety, or investigate fraud.

How We Use Your Information

• Service delivery (requests, bookings, payments, transactions)
• Personalisation (preferences, settings, offers)
• Communication (confirmations, invoices, reminders)
• Marketing and promotions (if opted-in)
• Site administration and improvement
• Analytics and usage insights
• Security and fraud prevention
• Legal compliance

Cookies and Tracking Technologies

We use cookies, pixel tags, and web beacons for functionality, analytics, and advertising. You can disable cookies in your browser, though some features may not work properly.

Our Site does not respond to “Do Not Track” signals. Learn more at www.allaboutcookies.org.

Data Security

We use encryption (HTTPS/SSL), secure servers, and access controls. However, no system is 100% secure. In case of a breach, we will notify you as required by law. You should also protect your credentials.

Data Retention

We keep Personal Information as long as necessary to fulfil its purpose or comply with laws. Non-Personal Information may be retained indefinitely for analytics.

Your Choices and Rights

• Access and correction of your information.
• Opt-out of marketing emails (via unsubscribe link or privacy@erinaassistance.com).
• Withdraw consent for marketing communications.
• Manage cookies via browser settings.
• Data protection rights under applicable law (access, deletion, portability).

Third-Party Sites and Links

Our Site may contain third-party links (e.g., payment portals, partner sites). Their privacy practices are beyond our control. We encourage you to review their policies before use.

Children’s Privacy

Our Site is not directed to children under 18. We do not knowingly collect their data. If you believe a child has provided us information, contact us at privacy@erinaassistance.com.

Changes to this Privacy Policy

We may update this policy. Changes will be posted with a revised “Last Updated” date. Continued use of the Site means you accept the updated policy.

Governing Law

This policy is governed by the laws of India. By using the Site, you consent to processing and storage in India. If you access from outside India, you must comply with your local laws.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, contact us at:

Star Battery House – Privacy Officer
Email: starbatteryh@gmail.com

By using our Site and providing your information, you acknowledge that you have read this Privacy Policy and agree to all of its terms.