Refund Policy - Star Battery House
At Star Battery House, we value your trust and strive to provide high-quality batteries, inverters, and power solutions. This Refund Policy outlines the conditions under which refunds are applicable for products purchased through our offline and online store operating in Hoskote and Bangalore.
1. Products Eligible for Refund
Refunds are available for the following categories under specific conditions:
| Product Type | Refund Eligibility |
|---|---|
| Automotive Batteries | Refundable within 2 days if unused and not installed |
| Home UPS & Inverter Batteries | Refundable within 2 days if unused, unopened, and in original packaging |
| Inverters / UPS Systems (Online/Offline) | Refundable within 3 days only if unused and returned in original condition |
| Industrial & Stationary Batteries | Refundable only if damaged or defective at the time of delivery |
2. Non-Refundable Items
- Batteries or inverters that have been installed, connected, or activated
- Items returned without original packaging or invoice
- Any product returned after the return window (2–3 days, depending on the item)
- Bulk and wholesale orders (unless defective or previously agreed in writing)
3. Damaged or Defective Products
- Notify us within 24 hours of delivery
- Send clear photos/videos and the invoice to our support team
- Upon verification, we will provide a free replacement or full refund
4. Cancellation Policy
- Orders can be cancelled before dispatch or before delivery scheduling for a full refund.
- Once the delivery is scheduled or the product is in transit, cancellation may not be possible.
5. Refund Process
- Approved refunds for prepaid purchases will be processed to the original payment method within 3–5 working days
- For Cash on Delivery (COD) orders, refunds will be processed via bank transfer, and customer bank details will be required
- You will receive confirmation via SMS or WhatsApp once the refund is initiated
6. How to Request a Refund
To raise a refund or return request, contact us at:
- 📞 Customer Helpline: +91 76600 66655
- 💬 WhatsApp Support: +91 76600 66655
- 📧 Email: starbatteryh@gmail.com
- 📍 Or visit our retail outlet directly with the invoice copy
Please include your Order ID, contact details, and reason for the refund.
7. Final Rights
- Star Battery House reserves the right to:
- Inspect returned items before processing refunds
- Approve or reject refund claims based on product condition and timeline
- Modify this policy at any time without prior notice
We are committed to providing reliable products and transparent service.
Thank you for choosing Star Battery House as your power partner in Hoskote and Bangalore.